How long will it take to receive my order?

We offer express next day delivery for some metro locations. Typically though, orders take 3-5 business days to receive your order depending on your location. We're doing our best to deliver it promptly for you. Would you like us to provide you with a shipping quote which will include a more accurate ETA based on your delivery location?

How to track my order?

You can track your order using your tracking number or tracking link provided in your shipping confirmation email. If you can't find your tracking number or link please email sales@sitegeardirect.com.au or call or text 0490465844.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within Australia.

Do you offer free shipping?

We offer free shipping for some products. Shipping fees vary by location and which products you order. Shipping cost will be calculated at checkout. Would you like us to provide you with a shipping quote?

Can I pick up this order today?

Most pick up order requests are ready the next business day. However for urgent pick ups please call our team on 1800953996 and someone will be able to arrange an urgent pick up for you.

How much is shipping / freight to my area?

Freight is calculated live at checkout for your exact postcode. Add the item to your cart and enter your postcode at checkout to see the delivery price before you pay anything. If you'd like a hand, call 1800953996 or text 0490465844 and we'll sort a quote for you.

Do you deliver Australia-wide? Can you deliver to my home / site?

Yes, we deliver Australia-wide, direct to your site, business or residential address. Please choose business or residential correctly at checkout, as carrier pricing differs between the two. If the wrong one is chosen and extra charges apply, we'll contact you for approval before dispatch.

Can you provide me with a shipping quote?

Absolutely, leave your name, phone number, email, delivery address including suburb and postcode and what product/s you're after here then we'll come back to you with a written quote. You can also email sales@sitegeardirect.com.au call 1800953996 or text 0490465844.

What is your return policy?

Returns are accepted within 30 days of receiving your item. Eligible items may be exchanged or refunded. Change-of-mind returns must be new, unused, uninstalled, in original packaging, and include proof of purchase. Customers pay return shipping for change-of-mind returns, and a 5% restocking fee applies. For defective, damaged, or incorrect items, we cover return shipping and do not charge a restocking fee. Contact us before returning an item. Approved refunds are issued to the original payment method within up to 10 business days. Please email and return requests to sales@sitegeardirect.com.au. Read the full return policy

Can I exchange an item?

You can exchange an item for change of mind. Please email your exchange request to sales@sitegeardirect.com.au and our team will get back to you within one business day.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at sales@sitegeardirect.com.au.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal, Shop Pay, Apple Pay, Google Pay. We also accept bank transfer for larger orders. Please contact our team for bulk order requests at sales@sitegeardirect.com.au

Do you accept store credit?

We do not accept store credit as a payment method.

How can I contact you?

You can reach us at:Email: sales@sitegeardirect.com.auPhone: 1800953996Text: 0490465844Or chat with us right here.

Can I pick up my order? Is pickup free?

Yes, free warehouse pickup is available on most of our range. Go through checkout and enter your details; if pickup is available for your item, the free pickup option will appear in your delivery options along with the warehouse location. We'll call or text you once your order is packed and ready to collect. Different brands ship from different warehouses around the country, so the checkout will show the right one for your item.

When can I collect my order?

Wait for our "ready to collect" call or text before heading in. That way there's no wasted trip. Pickup is available on weekdays; the exact address and hours are confirmed when we tell you it's ready.

Frequently Asked Questions

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