Your On-Call Support Specialist
At Site Gear Direct, we know tradies don't have time to sit and hold, send tickets into a black hole or wait days for someone to reply from a generic email inbox. When you need gear, info or help you want a real person who answers the phone or texts you back. No chatbot, no call centre.
That's why we created our On-Call Support Specialist Service.
How It Works
Once you place you're first order with us, you'll be provided with:
- A direct mobile number
- A dedicated email contact (not the generic inbox)
This becomes your personal contact line for our team. No queues. No automated replies. No getting bounced around like a dodgy football.
You can call, text or email whenever you need something. Whether its checking stock, asking about delivery, needing a recommendation or getting a specialised quote. You'll always be talking to a real person that understands our products and actually cares about your needs.
Why Tradies Love It
- Real person, real answers - no chatbots just real people, real fast.
- Easy communication - text, email or call directly to a mobile.
- Consistency - you deal with the same person every time.
- Faster clarity - even if we can't fix things instantly, you get someone who responds and follows it through.
Make your first order today and get your own direct mobile and email contact.